Services · 03 Operation

Open on time. Then perform to potential.

Opening a hotel is one of the most complex jobs in real estate, and once it’s open, many owners lack the data to judge their operator. We cover both.

Questions we answer

What owners ask us before and after opening.

  • What has to happen before the hotel opens?
  • How much lead time does pre-opening need?
  • What should the pre-opening budget be?
  • Where are the likely gaps in operations?
  • What’s the right recruitment strategy?
  • How should accounting approvals work?
  • Where do we start with SOPs?
  • When should the GM arrive?
  • Who belongs in the competitive set?
  • How do we control costs effectively?

What we do

DoubleTree by Hilton Xi'an
Project: DoubleTree by Hilton Xi’an

Get the project up and running

Pre-opening assistance

We plan the critical path and pre-opening budget, shape the recruitment strategy, set up SOPs and financial controls, and time the GM’s arrival, laying a solid foundation for years of operation.

LAN Hotel & Spa Changbaishan in winter
Project: LAN Hotel & Spa Changbaishan

Maximise asset potential

Performance review

Once a hotel stabilises, the owner’s question is simple: is it reaching its potential? We benchmark performance against the right competitive set, review costs, and give owners the evidence to hold the management company to account.

Next stage 04 Capitalization

When and how do we realise the value?

Facing one of these questions? Talk to a partner.

Tell us about your asset and the decision in front of you. You’ll hear back from the people who will do the work.

Contact us